HENDRY, H.; HENGKY KOSASIH. The influence of service quality and brand image on customer satisfaction at CCTV Palace Medan. Journal Arbitrase : Economy, Management and Accounting, [S. l.], v. 2, n. 01, p. 21–31, 2024. DOI: 10.58471/arbitrase.v2i01.97. Disponível em: https://paspama.org/index.php/Arbitrase/article/view/97. Acesso em: 30 may. 2026.