Customer Relationship Management (CRM): Building Solid Relationships for Business Sustainability

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Published: Jul 28, 2023
DOI: https://doi.org/10.58471/arbitrase.v1i02.79
Keywords:
Customer Relationship Management (CRM), Customer Satisfaction, Operational Efficiency, Personal Service

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Ismail Razak
Krisnadwipayana University, Jakarta, Indonesia

Abstract

In the era of globalization and increasingly fierce business competition, solid relationships with customers are the main key in maintaining business sustainability. This research aims to investigate the role and impact of implementing Customer Relationship Management (CRM) in building strong relationships for business sustainability. This research uses a qualitative approach with descriptive methods. The research results show that the implementation of Customer Relationship Management (CRM) has a positive impact on the company. The use of CRM not only increases customer satisfaction through more personalized and responsive service, but also increases operational efficiency by automating business processes. Customer data integration helps companies understand customer preferences and behavior, opening up opportunities for increased sales and smarter marketing strategies. Thus, CRM is not just a technological tool, but is also the key to sustainable business growth and efficient operational continuity.

Article Details

How to Cite
Ismail Razak. (2023). Customer Relationship Management (CRM): Building Solid Relationships for Business Sustainability. Journal Arbitrase : Economy, Management and Accounting, 1(02), 120–126. https://doi.org/10.58471/arbitrase.v1i02.79
Issue
Vol. 1 No. 02 (2023): Journal Arbitrase : Economy, Management and Accounting, July 2023
Section
Articles

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